WHAT PAYMENT METHOD DOES THE ARTISAN & COMPANY ACCEPT?
The Artisan & Company accepts Paypal and Visa, MasterCard and Amex.
HOW DO I TRACK MY ORDER?
Once your item is ready and shipped, we will provide you with the shipping confirmation and tracking information via email.
CAN I ORDER FROM THE ARTISAN & COMPANY VIA TELEPHONE?
We are happy to take your order by phone. Please contact/call our Customer Care based in USA, Monday – Friday from 9AM – 5PM PST at 1(805) 679-5718
PRODUCTION TIME AND GIFTING
As we aim to be more sustainable by limiting our stock volumes most of our items are made to order, therefore your order may not be available to ship immediately. The production time line for all leather goods is 2-3 business days. The production time line for jewelry items is 5-7 business days.
Should you purchase an item for gifting please add a note upon checkout and we will do our best to expedite your production time to meet your deadline.
All designs are handcrafted in Indonesia. Materials used to craft our designs are hand-selected and thoroughly checked prior to each production.
Attention to detail and quality are our highest priority in serving you.