Returns & Exchanges

We accept returns and exchanges within 30 days of delivery.
In order to be eligible for a full refund proof of purchase is required. The item must be unused in original condition and packaging.
Please email your return or exchange request directly to us at assistant@theartisanandcompany.com
We will then provide you with a pre-paid return label once approved. Be sure to hold on to the return receipt once you mail us back your return/exchange just in case.
Returns may take up to 3-5 days business to process from the date the item is received.
We will issue a full refund once your return item is received.

For U.S customers, a $10 return fee will be deducted from your refund and your initial shipping cost is non-refundable.

For International customers, return shipping fees vary based on your location and are deducted from your refund.

Please follow the above return policy in order to begin your exchange request.
Please email your return or exchange request directly to us at assistant@theartisanandcompany.com
For exchanges once your item is received we will notify you in order for you to complete a new order.