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Returns & Exchanges

All returns & exchanges are free and easy.
We accept returns and exchanges within 30 days of delivery. 
Customized, i.e. monogrammed/personalized orders are all final sale.

Request a refund

Please email your return or exchange request directly to us at assistant@theartisanandcompany.com 
We will then provide you with a pre-paid return label once approved. Be sure to hold on to the return receipt once you mail us back your return/exchange just in case.
In order to receive a full refund you must return your item in new, undamaged condition and in the original protective packaging. 
We will issue a full refund once your return item is received.
For exchanges once your item is received we will notify you in order for you to complete a new order.